Andrew Glover brings 18 years of specialty pharmacy industry experience to his role at Archbow Consulting. He has a deep understanding of the end-to-end specialty patient experience, ranging from initiation of therapy through benefit verification and on to fulfillment. Andrew is skilled at managing large, complex, multi-site operations where he’s led teams to deliver a best-in-class customer experience through lean six sigma methodologies. Additionally, Andrew has nearly a decade of experience supporting pharmaceutical manufacturers, advising them on pre- and post-launch strategies, patient service models, and KPI optimization.
Prior to joining Archbow, Andrew worked in multiple, progressive operational leadership roles within CVS Specialty Pharmacy. He began his career in a patient services role at Caremark Specialty, followed by a variety of progressive leadership roles within Specialty Operations. In his most recent role as Senior Director, Specialty Pharmacy Operations, Andrew had multi-site, multi-functional responsibility for the West, Central, and Hawaii Specialty pharmacies, and led an organization of approximately 2000 RPHs, nurses, pharmacy service representatives, and benefit verification representatives. He also had responsibility for CVS’ Specialty Generic Program Strategy and Operational execution.
Andrew lives in The Woodlands, Texas with his wife, daughter, and two dogs. He’s an avid outdoorsman who enjoys fishing, hiking, and camping. When he’s not outdoors, Andrew enjoys playing Texas Hold’em poker and watching the NFL with family and friends.