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COMMERCIAL OPERATIONS ASSESSMENT DRIVES EFFICIENCIES AND SCALABILITY

How a mid-sized manufacturer's commercial operations team increased efficiency and drove future scalability with a comprehensive third-party assessment.

SITUATION

A mid-sized manufacturer requested a third-party independent review of their Patient Access functions to determine if they were ideally and efficiently structured to support both current-state operations and expected future growth.

Archbow conducted a full assessment of the manufacturer’s Patient Access functions through a review of relevant materials and interviews with key stakeholders. As part of the assessment, Archbow analyzed the following areas:


  • Organizational structure and alignment

  • Key roles and responsibilities

  • Staffing size

  • Support model

  • Future growth

APPROACH

RESULTS

Archbow compiled a set of recommended organizational changes for the manufacturer, targeting increased efficiency, improved collaboration, and future scalability.


Archbow also developed a roadmap, outlining the ideal approach for implementing the recommended organizational changes in a coordinated manner through thoughtful implementation and organizational communication / collaboration.