5 things I wish I knew before my first pharma technology project
Introducing new Archbow team member, Tami Stowe
As the demand for high-quality, experienced pharmaceutical technology consultants grows, so does the Archbow team. The addition of Tami Stowe allows our clients to feel even more confident as they engage in innovative solutions to optimize the patient and provider experience.
Tami has been operationalizing pharmaceutical access programs for more than 18 years. Her diverse career spans specialty pharmacy at ivpcare, non-profit patient support at Good Days, and HUB training and technology implementation at Cardinal Health.
Because Tami’s career has evolved alongside our industry’s reliance on technology, we asked her what she knows now that she wishes she had known in the beginning. Her insights are below. To learn more about Tami’s background and personality, read her bio here.
Tami Stowe: Five things I wish I knew before my first pharma technology project
Communication is vital. This may sound like a no-brainer, but so often when launching a new platform or major system update, departments silo themselves and focus only on the changes directly affecting them, forgetting there is a before and after that directly impacts others as well. Effective communication is both consistent and abundant. I’ve never seen anyone actually over-communicate. Make it a point to stay involved in every aspect.
Timing is everything. I can’t tell you how many times I’ve been involved in launches where timing wasn’t made a top priority. Ideally, you want to plan for heavy lifts during the slower times. Avoid the end/beginning of the year at all cost because this tends to be a hectic time in the industry and timelines and resources can get hairy with the holidays.
Don’t forget about your frontline/end users. User Acceptance Testing is imperative to all system updates and launches. Employees that work on the frontline are typically your end-users and they should always be involved in the UAT process. Often, they’ll catch important details that are overlooked at a 10,000 foot-view. Engaging your frontline users early is a proactive approach that ensures a smooth and successful pull-through.
Expect the unexpected. No matter how well you’ve prepared plan A, don’t forge ahead without a plan B, and possibly a plan C. Have resources allocated and a hyper-care plan in place to address unexpected issues that will arise. Because they always do.
Never launch without adequate training. One of the most frequent feedback comments from users is, “I didn’t feel adequately trained or prepared with the materials provided.” A lack of training leads to unnecessary frustration within the organization and can take a toll on morale. Always make time for proper training and schedule Q&A’s pre- and post-launch to address essential questions and concerns.
Please join us in welcoming Tami to the Archbow team. You can drop her a line here.